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We treat every order with absolute care and pack them so to make sure they are in a perfect condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:

You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to Your claim of the faults have been reviewed and approved by our staff

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay. Please note that Nueva Collection is not responsible for the loss of packages.


It is important to us that you are completely satisfied with your purchase that is why we offer a credit note only in cases which:

  • The item does not fit you
  • You are not satisfied with the quality
  • Or you have simply changed your mind
Provided that:
  • The item is unworn and in original condition with all the tags still attached
  • The item is not a sale item
  • The item is not a bodysuit or swimwear (for hygiene reasons).
  • The item is returned to us within 14 days from delivery date
  • A receipt and proof of purchase is available
  • Absolutely no returns accepted on items returned to us with makeup/ artificial tan marks. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by NUEVACOLLECTION

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