It is so important to us that all customers are completely satisfied with their purchase, that is why we offer a credit note only when:
- The item does not fit
- Unhappy with the quality
- Simple change of mind
- Only if:
- The item is unworn and still in original condition
- The item was not on sale
- The item is not a bodysuit or swimwear (due to hygienic purposes)
- The item is returned to us within 14 days from delivery date
- A receipt/proof of purchase is available
- No returns are accepted on items returned to us with makeup/tan marks. If this is to occur, the package will be returned back to the customer and NUEVA COLLECTION will not cover any shipping costs involved.
The credit note will be issued in the form of a credit code which will be issued via email.
Please note all return shipping costs must be covered by the customer except in cases where the item is confirmed to be faulty by our team.
*Sale items, swimwear and bodysuits are strictly excluded.
* We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased.
*Should our return policy not been honoured, the item will be sent back with charges payable by the customer.
The packaging process is crucial to NUEVA COLLECTION so we make sure they are in excellent condition. However in the unlikely case of an item being delivered in faulty condition or not as advertised, we will be happy to provide a full refund provided:
- You notify us within 14 days from delivery date providing a description of the fault in your items as well as photos to firstname.lastname@example.org
- The faults have been reviewed and approved by the NUEVA team